Prepaid reservation conditions
The credit card holder (who must write the user name on the card) and the person who will receive the vehicle must be the same. The payment card will be required to be presented at the office.
Our reservation cancellation and refund conditions for the car you rented from Caraj Car Rental are as follows:
1- If there is more than 3 hours before the rental time, you can cancel your reservation without giving any reason. The entire reservation fee will be returned to your credit card within 7 working days.
2- If the reservation is canceled less than 3 hours before the rental time, the 1 day rental fee and extra purchased services and products are deducted from the reservation amount and the remaining amount is returned to the credit card you have specified during the rental within 7 days.
3- If the vehicle is not received at the rental time without canceling the reservation, the provisions regarding the cancellation of the reservation within less than 3 hours are applied and the 1 day rental fee and the extra purchased services and products are deducted and the remaining amount is returned to the credit card you have declared during the rental within 7 days.
4- If the vehicle is delivered earlier than the rental period, after the vehicle is received, the price equal to the day used is charged, but if it is purchased at a discount, the discount is not applied on the day of the discount, the price of that day is applied, the remaining part is refunded.
5- Cancellation notifications must be made in writing to email@example.com, by writing to our reservation center via phone number 0537 591 80 26 or verbally.
On-site payment reservation conditions
You can get free cancellation.
In order to finalize your reservation, our authorities may request payment of the rental fee 24 hours before your rental. If you do not want to pay, your reservation may be canceled by us.
Cancellation notifications should be made in writing to firstname.lastname@example.org or verbally to our reservation center via 0537 591 80 26.