Before Hire

Rental age

- Age 23 for economy group vehicles (Renault Clio, Skoda Fabia, VW Polo, Nissan Micra etc.)
- 25 years old for medium group vehicles (Renault Megane, Opel Astra, VW Golf, MB A180, Dacia Duster, Dacia Lodgy etc.)
- 27 years old for middle-upper group vehicles (Skoda Superb, VW Passat etc.)
- Being over 30 years old for upper group vehicles (MB C Class, BMW 3 Series, Skoda Kamiq, Skoda Karoq etc.)
- Be 30 years or older for luxury group vehicles. (MB E Class, MB GLE, GLC, Skoda Kodiaq etc.)

Credit card use and deposit

Our rental customers are required to have a credit card issued in their own name during the rental. This credit card must be open to internet use. A pre-authorization will be taken from this credit card in the amount of 1000 TL for economic, 1500 TL - 2000 TL for medium and upper group vehicles and 8000 TL for luxury group vehicles, depending on the group of the vehicle they rent. 14 working days after the end of your rental, the relevant bank is informed in writing to cancel the provisioning process. You do not have to pay the bank, as pre-authorization is not a sales transaction.

For a safer driving and rental, financial analysis of our customers who have not rented a car from our company in the last 6 months will be made on the site. If the report submission is not approved by you or the financial analysis result does not meet the Caraj Car Rental car rental conditions, the vehicle will not be delivered even if the reservation has been made.

License duration

- At least 2 years for economy group vehicles
- At least 3 years for medium group vehicles
- Having a driving license for at least 5 years for top and luxury group vehicles

Since the above prerequisites will be required during the rental, you can receive the vehicle if you have your driver's license and credit card with you. Our customers who are not Turkish citizens are required to bring with them a passport and a document showing that the entry date to Turkey is less than 6 months. Our foreign licensed customers who have been in Turkey for more than 6 months are required to show a Turkish Driver's License.

Prepaid reservation conditions

The credit card holder (who must write the user name on the card) and the person who will receive the vehicle must be the same. The payment card will be required to be presented at the office.

Our reservation cancellation and refund conditions for the car you rented from Caraj Car Rental are as follows:

 1- If there is more than 3 hours before the rental time, you can cancel your reservation without giving any reason. The entire reservation fee will be returned to your credit card within 7 working days.

2- If the reservation is canceled less than 3 hours before the rental time, the 1-day rental fee and the extra purchased services and products will be deducted from the reservation amount and the remaining amount will be refunded to the credit card you have specified during the rental within 7 days. If the rental period is less than 1 days, no refund will be made.

3- If the vehicle is not received at the rental time without canceling the reservation, the provisions regarding the cancellation of the reservation within less than 3 hours are applied and the 1-day rental fee and the extra purchased services and products are deducted and the remaining amount is returned to the credit card you have declared during the rental within 7 days.

4- If the vehicle is delivered earlier than the rental period after the vehicle is received, the fee will not be refunded for the remaining days.

5- Cancellation notifications should be made verbally to or to our reservation center via telephone number 0850 22725 80 and whatsapp text.

On-site payment reservation conditions

You can get free cancellation.

In order to finalize your reservation, our authorities may request payment of the rental fee 24 hours before your rental. If you do not want to pay, your reservation may be canceled by us.

Cancellation notifications should be made in writing to or verbally to our reservation center via 0850 22725 80.
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